Frequently Asked Questions
Here you’ll find answers to the questions we’re asked most often. Can’t find your question here? Then just contact us.
How does my order work?
Request
Please describe the component, surface, and requirements.
Quote
You will receive a quote, which can include a test plan and schedule upon request. The schedule is based on when we receive your samples.
Samples
You send us your samples with a clear identification and a delivery note.
Testing
We carry out the testing. For longer tests, we keep you updated on request.
Report
You will receive the test report with an evaluation. Upon request, we will discuss the results and further actions with you.
How do I send samples?
Please send your samples to fem-SMS GmbH, Katharinenstraße 17, 73525 Schwäbisch Gmünd, Germany. Always include a sample cover sheet. Please list a contact person on it so we can quickly clarify any questions. It’s also helpful to specify exactly what you expect from us: a quote or a clear order. This allows us to assign your samples directly and process them promptly.
How long does a test take?
That depends on the test method. Some tests are completed within a few days, while long-term tests can take several weeks. We are happy to tell you in advance how long to expect. And we understand: sometimes you need the results yesterday. Talk to us. Together we will find a way to get your results to you as quickly as possible.
Are all tests accredited?
No. About 40 methods are accredited to DIN EN ISO/IEC 17025. You can find them in our list of test methods. We perform all other tests using the same equipment and following the same quality management procedures. Our testing equipment is regularly monitored, calibrated, and maintained. This ensures that these tests are also conducted in accordance with the relevant standard or specification. In the test report, we clearly indicate which results are covered by the accreditation.
Is my standard not listed?
Ask us. Many methods can be set up at short notice. Send us the standard or specification and we will check what is possible.
What happens if my part fails the test?
At the end of each test, you receive a report with all results, unless agreed otherwise. If a result is not what you hoped for, we won’t leave you on your own. On request, we carry out a root cause analysis and then give you specific recommendations on how to proceed. If you are not already in close contact with our staff, feel free to contact us directly.
Can’t find your question here?
Write to us and tell us what it’s about. The more we know about the component, surface, process, and requirements, the more precisely we can answer.